Engageing Students/Clients in Conversation
Interesting thought: In sales and business and in family life, there are questions we always ask, or get asked, that derail conversation…instantly. It’s totally not your intention…in fact you’re seeking engagement…but the opposite happens.
"If you want to end a conversation with a teenager, just ask, "How was school today?"
If you want to end a conversation with a customer, just ask if you can help." (Godin, May I help you?")
So if it happens in business, happens in family relationships, I gotta wonder if this happens in teacher/student/client interactions too.
Engagement busters??
"Make sense?"
"Do you understand?"
"Need any help? — I’m guilty there.
"If you need help, raise your hand."
Replacements?
"What do you hate the most about learning grammar? Vocabulary? Algebra? The war of 1812?" ( you fill in the blank with what you teach.)
"What do you think you’re kicking ass at in this unit? Class? Theme?"
"What’s fascinating you in this class, and would you like to dwell anywhere a bit longer?"
And you? Are there more questions out there that we could ask our students or clients that would invite engagement?
Photo Credit:
Talk talk by PinkMoose
Seth’s Blog: "May I help you?"
Will the Real Juan Valdez Please Stand Up? - Branding - Authenticity